01
The problem
A click records an action. It rarely explains a deadline, a preference or a reason to hesitate. That context often stays in support conversations and customer messages.
About Locket AI Labs
Customer context should change the experience.
We build Sophei to help commerce teams turn what customers share into relevant products, messages and next steps.
02
What we build
Sophei connects approved customer context with product information, proposes a next step and generates an email, landing page or customer-specific storefront.
03
How teams use it
Review the evidence and the recommendation, check the output and decide what to publish. Start with a defined use case so the result can be measured.
04
Evidence stays visible
A stated fact, an inference and a missing detail are different things. Keep the source and uncertainty visible when reviewing a decision.
05
Customer choice matters
Recommendations should help a customer navigate the catalog. Consent, suppression rules and the option to keep browsing remain part of the experience.
06
Measure the outcome
Agree on the audience, conversion window and comparison before starting. Judge results on paid outcomes and the customer experience, with enough data to support a conclusion.
Start with a real customer need. Make the next step useful.
Show Sophei my brand